2009 Annual Report 2009 Annual Report : Page 13
Responsiveness Jim sullivan, president of James s. sullivan agency (far right), has been a Main street america customer for 30 years. in the background, kay baker, a customer service representative at the agency’s williamson, n.y., office (standing), meets with leeann VanParys, Main street america business management executive. “ From the beginning of our relationship, I have been impressed with Main Street America’s commitment to its agents. When the carrier refers to its agents as customers, it tells me that they view the agency relationship as important.” – Jim Sullivan the Main street america group 2009 annual repor t 13
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